Position Overview
The General Manager will provide strategic leadership and operational oversight for Bousquet Sport health and fitness club, ensuring exceptional member experiences while driving sustainable growth and operational excellence. This role requires a dynamic leader who can balance business acumen with a passion for health, wellness, and community building.
Key Responsibilities
Strategic Leadership & Business Development
- Develop and implement strategic plans to achieve organizational goals, including membership growth, revenue targets, and facility improvements
- Identify and pursue new revenue streams and business opportunities while maintaining the core mission and values of the organization
- Monitor industry trends and implement innovative programs and services to maintain competitive advantage
- Foster relationships with local businesses and community organizations to expand the Sport’s presence and impact
Financial Management
- Oversee all financial aspects including budgeting, forecasting, and expense management within expected timelines
- Drive revenue growth through membership sales, program development, advertising & sponsorship, and ancillary services
- Analyze financial data and key performance indicators to make informed business decisions
- Ensure compliance with financial regulations and maintain transparent reporting systems
Operations Oversight
- Provide guidance and support to the operations team in achieving budget targets and operational excellence
- Review and approve operational policies, procedures, and quality standards
- Evaluate and authorize major capital expenditures and improvement projects
- Ensure operational alignment with organizational strategic goals and industry best practices
- Monitor key operational metrics and provide direction for continuous improvement initiatives
- Support the development and implementation of risk management strategies
Team Leadership
- Build, develop, and lead a high-performing team
- Establish clear performance expectations and provide ongoing coaching and development
- Create a positive workplace culture that promotes excellence, accountability, and continuous improvement
- Ensure optimal staffing levels, scheduling, and payroll & benefits administration
Member Experience & Programming
- Ensure delivery of exceptional member service and maintain high member satisfaction levels
- Oversee development and implementation of diverse fitness programs, wellness initiatives, and tennis & pickleball programs
- Establish systems for gathering and acting upon member feedback
- Drive member retention through engagement strategies and relationship building