Membership
(413) 499-4600

Service Cancellation Refund Policies

To ensure fairness to all members, guests, and staff, Bousquet Sport requires advance notice for cancellations across all services. Failure to provide required notice may result in a late cancellation fee or full-service charge as outlined below: 

Group Fitness Classes 

  • Users must remove themselves from a group fitness class if they are not going to attend in order to avoid a $5 no-show fee. They may do so in the app, or cancel by calling or speaking with the front desk at least 2 hours prior to the start of class. 
  • Cancellations made less than 2 hours in advance will result in a $5 late cancellation fee. 

Personal Training Sessions 

  • A minimum of 24 hours’ notice is required to cancel or reschedule a training session. 
  • Cancellations made within 24 hours will be charged the full session fee.

Pickleball & Tennis Court Reservations and Lessons 

  • Court times and lessons must be cancelled at least 24 hours in advance. 
  • Cancellations within 24 hours will result in a charge for the full reservation or lesson amount. 

Pilates Reformer Classes 

  • Group, semi-private, and private Pilates reformer sessions require 24 hours’ notice to avoid charges. 
  • Late cancellations or no-shows will be charged the full cost of the scheduled session. 

We appreciate your understanding and cooperation in helping us maintain fair scheduling and equal access for all users.